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CUSTOMER
SUPPORT
Customer Support
Customer Support
1.
QUALITY
ASSURANCE
Quality Assurance
2 .
Training and
Education
After-sales service
设立24/7技术支持团队,全天候响应，远程诊断，现场服务，全力保障设备高效运行。
Professional after-sales service team, providing quick response and problem solutions.
Regularly train after-sales service personnel to improve their service skills and customer communication capabilities.
3 .
PRODUCT TRAINING
Product Training
Provide customers with product training to help them use products more effectively and improve product performance.
Occasionally hold product training seminars or webinars.
4 .
QUICK RESPONSE
Quick response
Ensure that customer issues and needs are addressed in a timely manner.
5 .
CUSTOM SERVICES
Customization
6 .
TECHNICAL SUPPORT
Technical Support
Provide customized products or services according to customer needs to meet specific application scenarios or preferences.
We work closely with our customers to understand their specific needs and provide corresponding customized solutions.
Provide technical support services to help customers solve technical problems encountered during the use of products.
Technical support is provided through multiple channels including phone, email, online chat, etc.
7.
net
work
服务网络
全球覆盖，随需响应，跨境协同，数据互联，提供高效精准支持。
8.
Cost
effectiveness
成本效益
优化运营成本，提高投资回报，降低维护开销，实现长期共赢。
Best Customer Service
质量管理系统
Quality Management System
1.
Follow international
standards
国际标准认证
2.
Quality Management
Architecture
全面质量架构
严格遵循 ISO 9001 质量管理体系，执行 SEMI 行业标准，确保产品符合要求。
明确质量职责，建立系统化质量管理流程，确保标准化与执行力。
3.
Supply Chain
Management
供应链严格管控
Design and Development
Quality Control
设计与开发质量控制
4.
卓越的供应链管理，保障长期合作伙伴的优异表现。
严格执行产品验证，同时识别并规避潜在风险
5.
Manufacturing
Process Control
制造过程严格管控
确保生产一致性和可靠性。
6.
Inspection
and Testing
严格检测与测试
实施全流程质量检测，确保产品符合高标准。
Customer feedback
and problem-solving
客户反馈与持续优化
7.
建立高效客户反馈机制，持续提升产品与服务质量。
8.
continuous
improvement
持续改进，追求卓越
不断优化管理体系，提升整体质量水平。
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